30-Day Money-Back Guarantee
Aspire Enterprises Pvt Ltd (trading as Asprie) offers a 30-day money-back guarantee on service packages and plans purchased online. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.
How to Request a Refund
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles returns. To request a refund, visit paddle.net and enter the email address used for the order, or email us at Info@aspireenterprises.net or call +91 88385 03396 and our team will raise the request with Paddle for you.
How Refunds Are Processed
Approved refunds are issued by Paddle to the original payment method. Paddle usually processes refunds within a few business days; the time for the amount to appear on your statement depends on your bank or card issuer. Any applicable taxes collected at checkout are refunded together with the purchase amount.
Recurring Plans and Cancellations
You can cancel a recurring plan at any time through paddle.net or by contacting us. Cancellation stops future renewals; the current period remains available until it ends. Renewal charges are covered by the same 30-day guarantee from the date of the renewal charge.
Custom Project Work
Bespoke project engagements quoted and invoiced outside the website (for example construction, turnkey or on-site manpower deployments) are governed by the payment and cancellation schedule in the signed quotation or work order, because materials, mobilisation and labour are committed in advance. Where work has not yet commenced, amounts paid are refundable less any costs already incurred. Talk to us and we will always try to find a fair outcome.
Questions
For anything relating to a payment, invoice or refund, contact us at Info@aspireenterprises.net or +91 88385 03396, or reach Paddle directly at paddle.net. Paddle's own refund policy is available at https://www.paddle.com/legal/refund-policy.